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Frequently Asked Questions

Moving A  Flat Screen TV

Q: Do I need an estimate?

A: Yes. You definietely want to have a good idea of what to expect on moving day before finalizing and scheduling your move. You need to have, in writing, the estimated costs, the services/charges that are and are not included, acceptable payment methods, etc. Typically for us, local moves are estimated based on an hourly rate and a representative will give you a good idea of the price range based on your inventory, location details, etc. We know that technology is king and time is money, so we are able to help you have an estimate completed online, through email, or over the phone. Whatever works best for you, and we can make it work. However, a Cruz Moves professional can come out to your current location to give you an in-house quote, free of charge.

Q: How is the cost determined for my move?

A: For local moves, Cruz Moves charges an hourly rate. We have ZERO hidden fees. While we can generally estimate the amount of time it will take to do your move, and give you a pretty accurate estimate, your actual move can be little quicker or take little longer. For local moves, the cost of your move is determined by the number of hours it takes to move. For long distance moves, generally over 50 miles, a flat rate is often provided.

Q: How can I make sure I’m being quoted accurately?

A: Start by providing an accurate and detailed inventory of what you will be moving, including how many boxes and bags. Will we need to navigate stairs, or is there an elevator large enough to carry all of your furniture? Are you asking us to disassemble and assemble any furniture? Is anything that you are shipping particularly fragile, requiring special handling? Do your best to be very clear about the details of your move and what needs to be included in the price of your move. Inaccurate inventory, adding things or asking for additional services at the last minute is often the biggest reason for the discrepancy between the quoted and actual price. Also, remember that even with an in-home estimate, the representatives are viewing only the items you are moving, and the location that you are moving them from. They cannot account for items being unpacked/unprepared, inclement weather, difficult parking, traffic, items not fitting into your new home, and other situations that may arise on the day of your move. All of these can come into play when it comes to moving, and is something to always keep in mind.

Q: How long does it take to move?

A: There are a multitude of factors that can affect the length of your move. Some examples are the distance between your two locations, how close the truck can be parked at each location, number/type of stairs, etc. There are also a number of customer related factors to consider. You can help shorten your move time and lower your cost by disassembling furniture prior to the movers arriving, clearly labeling boxes with their contents and location within your new home, and having a map of where you want furniture in your new location. 

Q: How can I keep costs down during my move?

A: Keep in mind that moving is not an exact science and that each and every move is different. A good way to keep costs down is to be as prepared as possible for when the movers arrive to cut down on using any unnecessary time. Moving boxes is one of the most time-consuming areas of a move, yet are some of the lightest things to move. So, try to use the same size boxes and be sure they are taped up and labeled correctly for the movers. Stack them up, so the movers can just place them on the dolly and go. Also, while the movers will be happy to do so, disassembly and reassembly of furniture takes up time as well, particularly large items with various pieces like IKEA furniture or platform/storage beds. You can disassemble and reassemble any beds, desks, etc. to cut down on time, and just have the crew wrap it and move it for you. In short, anything that you can do yourself or anything that can help the movers move faster will cut down on your cost.

Q: Are there any unexpected costs I should be aware of?

A: NO! Cruz Moves has ZERO hidden fees! While we do have specific fees for moving certain items, like pianos, pool tables, or hot tubs,  increased valuation coverage, and items available for purchase such as mattress bags, all of these details will be discusses and agreed upon during your initial estimate. You also recieve a copy of our terms and conditions, which specifically outlines our policies. Moving is stressful enough, and we are here to help you cruise through the process, surprise free. 

Q: Do we need to do an inventory on moving day?

A: An inventory (or inventory report) is a list of items being transported in the truck. While common for long-distance moves, an inventory report is not normally prepared, or necessary, for hourly moves.

On the day of your move, a Cruz Moves representative will arrive with a Bill of Lading. This form is essentially the contract between you and Cruz Moves. 

When booking with a Cruz Moves team member, you may request an individual, detailed, inventory of all the articles you want transported. A complete and specific inventory report is a business-like procedure for you and us. Be aware that if yours is an hourly move, you will be charged for the additional time spent to complete the inventory report.

Q: Can you provide us with a Certificate of Insurance?

A: Yes, Cruz Moves is fully insured and once your move is booked, a certificate of insurance will be emailed to you within 1 business day. On the Order of Service form, which finalizes your booking with Cruz Moves, you are able to indicate that a certificate is needed. That will automatically notify your representative to obtain that for you. 

Q: Do you guys offer valuation protection coverage?

A: Yes, we do. The state minimum required level of protection is only $1.00 per pound. That is typically not enough to cover the cost of damaged items. For example, a washer and dryer set that cost you $1500 may weigh 400 pounds total. That means that with the state-mandated minimum protection, you would only receive $400 (400 x 1.00). That's devastating.

With two levels of increased value protection. The first covers your items at $4.00 per pound per item. While it is not the most comprehensive coverage, it certainly provides more than $1.00 per pound, and provides jsut a little more piece of mind. The next allows you to set a declared value of your goods, meaning you select a level of coverage you feel your goods are worth ($5,000-$75,000). Under this option, in the event of damage or destruciton, your items can be repaired, or replaced. During the booking process, we provide you with an Order of Service that outlines all of the coverage levels and rates, and a representative can provide any further clarification as needed.

Q: How many guys will come on the move?

A: Our quoted price is typically for two men and a truck. If your project is larger, or if there are multiple flights of stairs, a three-man or four-man move is typically recommended. You may also be scheduled for larger or multiple trucks as needed. All of these details will be outlined on your estimate. 

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Q: What items are we not allowed to have loaded in the truck?

A: Hazardous Materials, as defined by the U. S. Secretary of Transportation, are not accepted for shipping. Moving companies are restricted from moving items such as flammables and firearms. Be sure to empty the gas out of gas-operated items such as lawn mowers and weed-eaters before to moving. Barbecue grills should have the propane tanks removed prior to our arrival. Some of the materials most common for household use are indicated below. Please contact us if you have any questions. 

CORROSIVES 
• Acids 
• Batteries (wet or dry) 
• Bleach
• Drain Cleaner
• Photographic Acids used in developing film
• Water Purifying agents used in swimming pools

COMBUSTIBLE LIQUIDS
• Rubbing Alcohol
• Lubricants (Motor Oils)
• Anti-Freeze Compounds

FLAMMABLES
• Lighter Fluid 
• Matches 
• Wood Oil Stains
• Petrol-Chemical Based Garden Sprays
• Paint or Varnish
• Paint or Varnish Removers
• Butane / Propane / Gasoline (garden equipment)
• Signal Flares
• Charcoal Briquettes

EXPLOSIVES
• Fireworks
• Small Arms Ammunition
• 
Flash Bulbs

COMPRESSED GASSES
• Aerosol cans
• Fire extinguishers
• Scuba diving tanks

Q: How and when should I pay?

A: After the movers have placed all of your belongings in your home to your liking, they will tally up the amount of time it took and any other costs that were included in your move. Once that is done, the movers will go through all of the charges and the total bill amount. Any questions or concerns that you have should be brought up then. Payments can be made by cash, venmo, cash app, debit card, or by credit card. Debit cards have a 4% processing fee, and credit cards have a 5% processing fee. Visa, MasterCard, Discover or AMEX are accepted. 

Q: Should I tip my movers?

A: Like any service, a tip is not required but absolutely appreciated! A good tipping guideline is generally $5.00 to $10.00 per hour.

Q: Do you guys move pianos?

A: We are happy to move your pianos for you. There is a fee, depending on the size/type, flights of stairs. Those details will be discussed during your estimate. 

Q: Why do some companies charge a long carry fee? What is that exactly?

A: Long carry is a term used when there is no available parking in front of the house, and the movers have to park down the street or around the block. They have to carry the furniture a long way, more than 50 feet. One way to avoid that is to look into securing a parking permit well in advance to avoid long-carry fees or time delays if parking becomes an issue. Many cities require that homeowners obtain special permits allowing moving vehicles to occupy multiple parking spaces for an extended period of time, and the application process can take a couple of weeks. Proper moving day etiquette means making sure everything is ready for your movers to make a smooth and straightforward arrival!

Cruz Moves does not charge a long carry fee. The distance, however, can add a significant amount of time to your move and will lead to the move taking longer and costing you more. Be sure to discuss the parking situation during your estimate, so we can be sure to provide you with an accurtate depiction of what to expect in terms of time and costs. 

Q: Do I need to empty my drawers?

A: Items such as dressers, chests, and desks need to be emptied of all items, but the drawers themselves can stay in. Items such as filing cabinets need to be emptied as well for safety reasons. While some companies may do things differently, we have found that when the drawers are emptied, the furniture pieces are lighter and easier to move. That means our guys can maneuver them through doorways, up and down staircases, and better control the movement of the pieces. That means less risk of knicking a corner, or scratching a wall or dropping it. A safer move is our main goal for both you and our team. 

Q: If I want to get a head start on moving, what areas would be the most helpful?

A: Don’t focus on the moving aspect. We will take care of that! You’ll be amazed how quickly extra sets of hands – either the movers or friends – can move your boxes. Instead, focus on the packing aspect and being as prepared as possible so that when the movers do arrive, they can get started quickly. The most helpful areas to concentrate on would be your sentimental items and fragile items. Take the extra time to pack them well. This will ensure they arrive safely and help alleviate some stress by knowing that you packed your most valuable items with time and care.

–Another important tip is to move as many items as possible to a front room or garage. It is much quicker for the movers to load and unload to/from one open space. While the movers will be happy to collect and then disperse your belongings to each room, it is quicker (and therefore cheaper) to do so into one room and then you go through the items at your leisure. Again, anything you can do yourself or anything that can help the movers move faster is helpful.

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Q: What do I need to do to prepare my appliances for the move?

A: Always disconnect your appliances and large electronics no less than 24 hours prior to your move. This allows them to properly cool down and shut off, and moving them sooner can cause internal damage. Also, arrange for a cooler to transport any food from your refrigerator. The refrigerator and freezer cannot be moved with food in them. Additionally, movers are not licensed to disconnect gas, nor are they licensed plumbers or electricians. Upon request, Cruz Moves movers will be happy to unhook and hook up your appliances such as the refrigerator, freezer, washer, and dryer. However, we do not accept any liability for these connections.

Q: Should I pack my breakables in the truck?

A: Remember that a moving company’s insurance will not cover damage from boxes that are not packed by the movers. While Cruz Moves movers are professionals and would be happy to move any of these items, you might want to consider moving any heirlooms or precious items into your car to ensure their safety. Should you choose to have the movers move these items, be sure to point them out so they will take extra-special care of them. Please be aware that the contents and weight of the truck can shift during transport, and we cannot accept liability for that kind of damage.

Q: Will my furniture remain clean?

A: The movers will come equipped with all the necessary supplies such as moving blankets, tools, stretch wrap, dollies, etc. The moving blankets and stretch wrap will be wrapped around all of the furniture to ensure their safety. The only thing that will not be covered are mattresses. We have found that covering mattresses in stretch wrap can sometimes warp/distort the mattress and the inner coils. If you do not have a mattress cover that you would like to use to move your items, we do offer basic and premium mattress bags available for purchase. 

Q: Can I still move if it is raining or snowing?

A: It depends on the severity of the weather. Cruz Moves movers will move in light to moderate rain, sleet, or snow. In the case of severely inclement weather, we are happy to reschedule your move as to not endanger you or our crews.

Q: Do the movers take time off for lunch? Do I need to provide lunch for them?

A: Depending on how long the move is, the movers might take a 30-minute break for lunch for which you will not be charged. Although it is certainly not required, providing cold, bottled water and/or lunch for the crew is very much appreciated and might make for a shorter day since time would be eliminated in getting to and from a restaurant. 

Q: Is there anything I need to do differently if I am moving out of or into an apartment, not a house?

A: If your building has specific guidelines about times that are and aren’t approved for moving/delivering, parking limitations, required elevator reservations, or anything else that will delay their pickup or delivery of your belongings, you will be charged for the wait time. Check with the leasing office about reserving a parking spot, or elevator time, so that your movers are able to get in and out of the building more efficiently. That will save you both time and money.

Q: Can the moving company dispose of any trash or unwanted items?

A: We do not offer disposal services at this time.

Q: Can my possessions be stored temporarily?

A:  We do not offer storage services at this time. 

Q: Can the movers transport my pets?

A: Unfortunately, there is not a safe place aboard the truck for the pets to ride. They cannot ride in the cab for insurance reasons, and the box of the truck is inappropriate because of the lack of climate control and potentially shifting items. Since moving day is traumatic enough for pets, Cruz Moves recommends keeping them safely at a neighbor’s house, kennel, or friend’s home for the day.

Q: Can the movers transport my plants?

A: In obedience with Department of Transportation law, Cruz Moves cannot transport plants.

Mover On The Truck

Q: What do I do if I want to file a claim?

A: To file a claim, you should call or email us, and a Claim Form will be provided to you to fill out. The form will as you to: 
• Describe the loss or damage, separately listing the lost or damaged items,
• Note the exact amount you are claiming for each lost or damaged item, and
• Give the date of your move, the origin and destination, and if you have it, your job number.
• If the damage is to packed items, you should retain the box, its contents, and the packing materials. This is especially important if you did the packing since you will have to show that bad packing was not the cause of the damage. Take thorough photos. 
• Providing copies of documents such as store receipts for the lost or damaged items and professional estimates for repair will speed the processing of your claim.
• Your claim must be filed, in writing, within ninety days (90) after delivery of the goods. We will acknowledge claims in writing within 30 days and will pay, decline to pay or make a firm compromise settlement within 60 days of receipt of your claim.

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101 Rt. 130 South Suite 302
Cinnaminson, NJ 08077

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1-833-CRUZ MOVES
(833) 278-9668

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